1. What products do you offer?
At Allure.co.ke, we specialize in a wide range of high-quality MESOESTETIC skincare products. Our collections include serums, anti-aging treatments, moisturizers, eye care solutions, and much more, all curated to suit different skin types and concerns. Explore our categories like Anti-Aging and Serums & Oils for detailed product listings.
2. How do I place an order?
To place an order:
- Browse through our product categories.
- Select your desired item and click “Add to Cart.”
- Proceed to checkout and enter your delivery details.
- Complete the payment process, and your order will be confirmed.
3. What payment methods do you accept?
We accept several payment methods, including:
- Credit/Debit cards (Visa, MasterCard)
- Mobile payments (M-Pesa)
4. How long does shipping take?
Orders typically take 2-3 business days to arrive within Nairobi. For deliveries outside Nairobi, shipping times may vary between 3-5 business days.
5. Can I return or exchange a product?
Please note, we do not offer refunds. However, in the rare case of a damaged or defective product, we will offer a replacement.
6. Are your products safe for sensitive skin?
Our products are formulated with skin-friendly ingredients, and many of them are suitable for sensitive skin. However, if you have a known allergy or sensitivity, we recommend performing a patch test first or consulting our clinic dermatologist before use.
7. How do I track my order?
Once your order has been placed and shipped, you will receive a confirmation call.
8. Do you offer gift cards?
Yes, we offer digital gift cards that you can purchase for friends and family. They are available in different denominations and can be redeemed on any products across our site.
9. How can I contact customer service?
You can reach our customer service team via email at info@allurekenya.com or by calling +254 722 315 315 during our business hours (Mon-Fri, 9 AM – 6 PM).
10. Do you offer skincare consultations?
Yes! We offer virtual skincare consultations with our experts to help you choose the best products for your skin type. Visit our Consultation Page to book your session here.